BETA This app is in Beta Testing
TariffAPIs
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Communications

Contact Center

Available via API

Skills-based routing across agents and channels, with live queue statistics.

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What you get

Skills routing

Work goes to an available agent with the right skill.

Agent presence

Register agents and their status.

Live stats

Queue and agent statistics for supervisors.

Endpoints

  • POST /api/v1/contact-center/agents Register an agent
  • POST /api/v1/contact-center/route Route a work item
  • GET /api/v1/contact-center/stats Queue statistics

Authenticate with Authorization: Bearer tk_live_…. See the API reference.