Communications

AI Help Desk

Available via API

Omnichannel ticketing with AI classification, prioritisation and suggested replies, built for customs and shipment issues.

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What you get

Any channel to ticket

Email, web, API, chat, SMS, WhatsApp, Telegram and voice.

AI triage

Category, priority and sentiment on every new ticket.

Suggested replies

Drafted answers grounded in your knowledge base.

SLAs

Statuses and assignment for your support team in the app.

Endpoints

POST /api/v1/helpdesk/tickets Create a ticket
POST /api/v1/helpdesk/classify Classify text

Authenticate with Authorization: Bearer tk_live_…. See the API reference.

Try it

curl -X POST https://tariffapis.com/api/v1/helpdesk/tickets \
  -H "Authorization: Bearer $TARIFFAPIS_KEY" \
  -H "Content-Type: application/json" \
  -d '{"subject": "Shipment held at customs", "message": "Our container is held in Rotterdam.",
 "channel": "api", "email": "ops@example.com"}'